Hospitality is an art but if it loses its soul the impact will be certainly be adverse. Customers are highly sensitive and too good to lose easily. Hence, you should be very careful while handling them. The real success of a restaurant is when it has a number of loyal customers.
Right from the time when a guest or a customer is entering your restaurant, he or she needs to be handled with care. The customers should not be made to sit for a long period of time for ordering their preferences. The menu should be made available as soon as the customer is seated in the restaurant.
A lot of care is required while designing the menu. The specials of the day should be placed at prominent places and the same needs to be highlighted with a different background. High-resolution images may be provided on the menu. The menu should be kept clean and it always look fresh. You can use attractive menu covers to protect the menu from wear and tear.
The menu cover and the menu should create a positive impression in the minds of your customers. They should be able to showcase the theme or the specialties of your restaurant which should be a symbol of the reputation your restaurant enjoys in the market.
Once the customer gets the menu, give enough time for ordering. Your waiters should be patient and clear the doubts asked by the customers very politely. Good behavior may please the customers and it will create a good impression. The food should be served in the time specified without any delay. Most of the customers will be visiting the restaurant only when they are hungry, Hence, you should serve the food as early as possible.
The taste of the food and hygiene are two major points that make or mar a restaurant business. Hence, nothing is being said about them in this article as these should be handled by you only.
At the time of presenting the bill to the customer, you can hand over the bill directly which is not advisable. It is better to use attractive check presenters to hand over the bill. Usually, guest check presenters will have two pockets, one for the bill and the other for the card. Print the logo over the check presenters to give them a personalized look. Usually, professionals who are manufacturing the menu, menu covers etc will offer custom check presenters. This act of politeness will certain conquer the hearts of your customers and make make them loyal.